POLICIES, TERMS AND CONDITIONS

At Afentix Natural Alternatives, we want you to be satisfied with your purchases. Here is our simplified return, exchange, and refund policy, tailored to our products:

1. Time limits for a return
You have 30 days from the date of receipt of your order to request a return.

2. Eligibility requirements
To be eligible for a return:

The item must be unused, with its tags intact, in its original packaging.
You will need to provide proof of purchase (invoice or receipt).
3. How do I make a return?
To initiate a return request:

Contact us by email at info@afenix.com.
Items should be sent or returned to the following address: [9765 Acadie Blvd. H4N 2W2].
If your request is accepted, we will send you a return confirmation email and instructions for sending or returning the package. Shipping fees may apply.
⚠️ Important: Any package returned without prior request will be refused.

4. Products not eligible for returns
Some items cannot be returned and refunded, such as:

Products on sale and final sale
Gift cards
Personalized boxes
Food products that have been opened or have an expiry date of less than 3 months.
Furthermore, sale/final sale items or gift cards cannot be refunded.

5. Exchanges
For a quick exchange, return the unwanted item (if eligible) and place a new order, or contact us at 514-290-9214 // info@afenix.com

6. Refunds
Once your return is received and inspected, we will notify you by email if the refund is approved. If so, the amount will automatically be credited back to your original payment method.

Please note: Your bank or credit card company may take some time to process and post the refund. If you do not see the refund after 15 business days, please contact us at info@afenix.com.

Afentix Natural Alternatives: We're here to support you every step of the way on your wellness journey. 🌱

Afentix Natural Alternatives

1. Delivery costs
Orders are subject to delivery charges determined according to the rates displayed on the website. These charges are calculated based on the size, weight, and delivery service selected. Afentix Alternatives Naturelles reserves the right to adjust its prices and delivery charges at any time.

2. Order Processing
After order confirmation on the website, a processing time of up to 2 business days is required. This timeframe may vary during periods of high demand, such as sales or promotions. All orders are shipped to the address provided at the time of purchase.

3. Product availability and substitutions
All products are subject to availability. If an ordered product is not in stock, Afentix Natural Alternatives reserves the right to send you a similar product of equivalent value and quality. We will inform the customer of any substitution before shipment whenever possible.

4. Transport and liability
For its deliveries, Afentix Alternatives Naturelles collaborates with third-party companies. Once the package has been shipped from our facilities, Afentix Alternatives Naturelles accepts no responsibility for its delivery. We ensure that every order leaves our premises in perfect condition and under secure conditions.

5. Delivery Delays and Problems
Afentix Natural Alternatives cannot be held responsible for delays caused by the carrier or events beyond its control. In case of a problem with delivery (lost or damaged package), the customer must contact us as soon as possible so that we can help resolve the situation.

Last updated: March 6, 2026

This Privacy Policy describes how Afentix Natural Alternatives (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on afentix.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). In this document, “you” and “your” refer to the user of the Services, whether a customer, a visitor to the Site, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully. By using our services, you agree to the collection, use, and disclosure of your information as described in this document. If you do not agree, please do not use our services.

Changes to this privacy policy
We may update this privacy policy to reflect changes in our practices or for legal or regulatory reasons. The revised version will be posted on our website with the date of the update, and we will take the necessary steps in accordance with applicable laws.

How we collect and use your personal information
To provide you with our services, we collect personal information from various sources, described below. The information collected depends on how you interact with us.

Information collected directly from you
The data you provide directly to us includes:

Contact details: name, address, telephone number, email address.
Order details: billing and shipping address, proof of payment, etc.
Customer support: information included in your orders and communications with us.
Your rights
Depending on your location, you may have certain rights regarding your data:

Right of access: request the data we hold about you.
Right to erasure: request the deletion of your personal information.
Right of rectification: to correct any inaccurate data.
Withdrawal of consent: when we use your data with your consent, you can withdraw it at any time.
You can exercise these rights by contacting us at info@afenix.com or at our address at 9765 Boulevard de l'Acadie, Montreal, QC, H4N 2W2, Canada.

Data security and retention
We use security measures to protect your data, but no system is perfect. We retain your information only as long as necessary to provide our services and comply with our legal obligations.

If you have any questions, please feel free to contact us by email at info@afenix.com.

PREVIEW
This website is operated by Afentix. Throughout the site, the terms “we,” “us,” and “our” refer to My Store. My Store offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS AND CONDITIONS
By agreeing to these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor, while using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any viruses or code of a destructive nature.
A violation or breach of any of the Conditions will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding your credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information provided on this site is inaccurate, incomplete, or incomplete. The content of this site is provided for general information purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more up-to-date sources of information. Any use of the content of this site is at your own risk.
This site may contain some historical information. Historical information, by its very nature, is not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – CHANGES TO SERVICE AND PRICES
Our product prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content of the Service) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively online through the website. These products or services may be available in limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of colors will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any product or service we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited by law.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION (continued)
We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.
In the event that we modify or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to originate from resellers, distributors, or merchants.

You agree to provide current, complete, and accurate account and purchase information for all orders placed at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Return Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not monitor, control, or have input.
You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will have no legal liability arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the tools are provided by the relevant third-party provider(s).
We may also offer new services and/or features through the website in the future (including the implementation of new tools and resources). These new features and/or services will also be subject to these Terms and Conditions of Sale.

SECTION 8 – THIRD-PARTY LINKS
Some content, products, and services available through our Service may include elements from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites, and we do not warrant or assume any liability for any third-party materials or websites, or for any other third-party materials, products, or services.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please carefully review the third party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, modify or remove any content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms and Conditions of Sale.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, publicity, or any other personal or proprietary rights.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please see our Privacy Policy for more details.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice (including after you have submitted your order).

We are not obligated to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to the prohibitions set forth in the General Terms and Conditions of Sale, you are prohibited from using the site or its content:
(a) for illegal purposes;
(b) to solicit third parties to perform or participate in illegal acts;
(c) to violate any international, federal, provincial, or state regulation, rule, law, or local ordinance;
(d) to infringe or violate our intellectual property rights or the intellectual property rights of third parties;
(e) to harass, abuse, insult, injure, defame, slander, disparage, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnic origin, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any associated website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, hijack a domain, extort information, crawl, scrape or scan the web (or any other resource);
(j) for obscene or immoral purposes; or
(k) to interfere with or circumvent the security features of the Service or any associated website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any associated website for violation of any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, declare or warrant in any way that your use of our service will be uninterrupted, fast, secure or error-free.
We do not guarantee that the results that can be obtained from the use of the service will be accurate or reliable.

You agree that we may, from time to time, remove the service for indefinite periods or cancel the service at any time, without notice.
Your use of the service, or your inability to use it, is at your own risk.

SECTION 14 – COMPENSATION
You agree to indemnify, defend and hold harmless our company, subsidiaries, affiliates, partners, officers, agents, contractors, subcontractors, service providers and other involved third parties from any claim or demand related to your breach of these Terms.

SECTION 15 – DIVISIBILITY
In the event that any provision of these General Terms and Conditions of Sale is deemed illegal, void or unenforceable, that provision shall nevertheless remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, without affecting the validity and enforceability of the other provisions.

SECTION 16 – TERMINATION
The obligations and responsibilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these General Terms and Conditions of Sale shall not constitute a waiver of such right or provision.

SECTION 18 – APPLICABLE LAW
These General Terms and Conditions of Sale, as well as any other separate agreement by which we provide you with services, shall be governed by and construed in accordance with the laws in force in the province of Quebec, Canada.

SECTION 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE
You can view the most recent version of the General Terms and Conditions of Sale at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions of Sale by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or the Service following the posting of any changes to these Terms and Conditions of Sale constitutes acceptance of those changes.

SECTION 20 – SUB-SECTIONS

Here is a summary of the most relevant clauses you could include in your store's terms of service:

A. Acceptance of Terms and Conditions
Accessing and using this site indicates acceptance of these terms and conditions. Any changes to these terms and conditions will be posted on the site.
B. Terms of Sale
Orders are subject to stock availability. Shop Santé reserves the right to refuse an order.
Registration information (address, password) must be accurate and up-to-date. Customers are responsible for maintaining the confidentiality of their passwords.
Delivery charges and conditions vary depending on the option chosen.
C. Returns and Refunds
Products must be returned in their original condition with the invoice. Some products are not eligible for return, such as bulk products.
The customer is responsible for the shipping costs for returns or exchanges.
D. After-Sales Service
If the product is defective or does not match the description, after-sales service is available to resolve the issues, either by phone, email or alternative means.
E. Products and Information
The products on the site have not necessarily been approved by health authorities and are not intended to replace professional medical advice.
F. Mobile or Email Communication
An SMS/email or mobile notification marketing program may be offered. Users can opt out at any time via defined keywords.
G. Dispute Resolution
In the event of a dispute, arbitration will be preferred to court proceedings. The settlement will be made on an individual basis, not as a group.
H. Requirements and Restrictions
Use of the platform is prohibited for individuals under 13 years of age, or under 18 years of age without parental consent. Sending certain types of content via the platform is also prohibited.
SECTION 21 - CONTACT INFORMATION
Questions regarding the General Terms and Conditions of Sale should be sent to the following address:

Afentix Natural Alternatives
9765 Acadie Blvd. H4N 2W2
info@afentic.com
514-290-9214